Delivery Policy

Information about event materials and digital deliverables

Last updated: November 07, 2025

Overview

TheAthleteX primarily operates as a digital platform for athletic event registration and management. Our "delivery" services encompass digital certificates, event confirmations, and any physical items that may be associated with specific events. This policy outlines how we handle the distribution of event-related materials and digital deliverables.

Digital Deliverables

Digital Certificates
  • Available immediately after event completion
  • Downloadable from your participant dashboard
  • High-quality PDF format
  • Personalized with your achievement details
Event Communications
  • Registration confirmations (instant)
  • Event reminders (24-48 hours before)
  • Result notifications (within 24 hours)
  • Important updates (as needed)

Physical Event Materials

Some events may include physical items such as race packets, medals, or promotional materials. The delivery of these items depends on the specific event and organizing body:

Event-Specific Arrangements

Physical item distribution is managed by individual event organizers. Details will be provided in your event confirmation email and on the specific event page.

Collection Methods
  • Event Day Collection: Most items are distributed at the event venue on race day
  • Pre-Event Pickup: Some events offer advance collection at designated locations
  • Post-Event Collection: Medals and awards may be available after event completion
  • Postal Delivery: Available for select events (additional charges may apply)

Delivery Timeframes

Item Type Delivery Method Timeframe
Registration Confirmation Email Immediate
Event Instructions Email/Platform 24-48 hours before event
Race Results Platform/Email Within 24 hours of event
Digital Certificates Platform Download Within 48 hours of results
Physical Race Packets Event Venue Event day or pre-arranged pickup

Delivery Locations

Digital Delivery
  • Email address provided during registration
  • Personal dashboard on TheAthleteX platform
  • Mobile app notifications (when available)
Physical Item Collection
  • Event Venue: Primary collection point for race day materials
  • Registration Centers: Pre-event pickup locations (if applicable)
  • Partner Locations: Authorized collection points for specific events
  • Postal Delivery: To registered address (for eligible items and events)

Delivery Charges

Free Delivery
  • All digital communications
  • Digital certificates
  • Event day material collection
  • Pre-arranged pickup locations
Charges May Apply
  • Postal delivery of physical items
  • Express or special delivery requests
  • International shipping (if applicable)
  • Replacement item delivery

Delivery Issues

If you experience any issues with receiving your event materials or digital deliverables:

Digital Items
  • Check your email spam/junk folder
  • Verify your email address in your profile
  • Log into your participant dashboard
  • Contact our support team if items are missing
Physical Items
  • Confirm collection details with event organizer
  • Bring valid ID and registration confirmation
  • Check event page for updated collection information
  • Contact event support for assistance

Special Circumstances

Weather or Emergency Cancellations

In case of event cancellations due to weather, emergencies, or unforeseen circumstances, delivery of physical items may be delayed or modified. We will provide updates through email and platform notifications.

International Participants

Digital deliverables are available worldwide. Physical item delivery for international participants is subject to event organizer policies and may involve additional shipping costs.

Contact Information

For delivery-related questions or issues, please contact our support team:

  • Email: support@theathletex.com
  • Response Time: Within 24 hours during business days
  • Event Day Support: Available at event venues during competitions