Return & Refund Policy

Understanding our policies on event registrations and payments

Last updated: November 07, 2025
Important Notice

All event registration fees are non-refundable and non-transferable. By completing your registration and payment, you acknowledge and agree to this policy. Please read the full terms below for detailed information.

Policy Overview

TheAthleteX operates in the athletic event industry where advance planning, resource allocation, and commitment are essential for successful event execution. Our no-refund policy ensures that event organizers can make necessary arrangements and commitments based on confirmed registrations.

No Refund Policy

No Refunds
  • Registration fees are non-refundable
  • No exceptions for personal circumstances
  • No refunds for weather cancellations
  • No refunds for participant no-shows
  • No partial refunds for any reason
No Returns
  • Event registrations cannot be returned
  • No transfer to other events
  • No transfer to other participants
  • No exchange for different categories
  • No deferral to future events

Why This Policy Exists

Our no-refund policy is in place for several important reasons:

Event Planning

Organizers make commitments to venues, vendors, and services based on registration numbers.

Resource Allocation

Materials, medals, certificates, and refreshments are ordered in advance.

Staff & Volunteers

Event staffing and volunteer coordination depend on confirmed participant numbers.

Insurance & Safety

Event insurance and safety measures are calculated based on registered participants.

Exceptional Circumstances

Event Organizer Cancellation

If an event is officially cancelled by the organizer before the event date due to circumstances beyond their control (such as natural disasters, government restrictions, or safety concerns), participants will be notified immediately.

Please note: Even in cases of organizer cancellation, refunds are not automatically guaranteed. Each situation will be evaluated individually, and any refund decisions are at the sole discretion of the event organizer.

Weather-Related Cancellations

Athletic events may proceed in various weather conditions. Cancellations due to weather are rare and typically only occur for extreme safety concerns. Weather-related cancellations do not qualify for automatic refunds.

What Happens to Your Registration

Even if you cannot attend an event, your registration still provides value:

  • Event Support: Your registration fee supports the organization and execution of the event
  • Community Investment: Contributes to the growth of the athletic community in Bangladesh
  • Platform Maintenance: Helps maintain and improve the TheAthleteX platform
  • Future Events: Enables organizers to plan better future events

Before You Register

To avoid disappointment, please carefully consider the following before completing your registration:

Check Your Schedule

Ensure you're available on the event date and can commit to participation.

Verify Location

Confirm the event venue and ensure you can travel to the location.

Assess Fitness Level

Ensure you're physically prepared for the event category you're selecting.

Read Event Details

Thoroughly review all event information, requirements, and policies.

Payment Processing

All payments are processed securely through our trusted payment partners. Once payment is completed:

  • Your registration is immediately confirmed
  • Payment confirmation is sent to your email
  • The transaction is final and cannot be reversed
  • Your spot in the event is secured

Technical Issues

If you experience technical issues during the registration or payment process:

  • Contact our support team immediately
  • Provide detailed information about the issue
  • Keep records of any error messages or payment confirmations
  • We will investigate and resolve technical problems promptly

Technical Support: For genuine technical issues that prevent successful registration or cause duplicate payments, we will work with you to resolve the problem appropriately.

Contact Information

If you have questions about this return policy or need clarification before registering:

  • Email: support@theathletex.com
  • Subject Line: "Return Policy Inquiry"
  • Response Time: Within 24 hours during business days

Important: By completing your registration and payment, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.